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I recently purchased this book. It is a fascinating story about Continental Airlines written by the CEO Gordon Bethune himself . Continental Airlines filed for bankruptcy twice (1980_s and in 1993) and was on the verge of once again to file for bankruptcy in late 1994 when Gordon Bethune took over. The story is about how Bethune revolutionized the company from being the worse Airline to fly with in the USA and abroad to being one of the first. He talks about how he changed the whole culture at the company when he took over as CEO. He came up with a plan called Go Forward Plan. The plan had four components, _ Fly to Win: The Market Plan, Fund the Future: The Financial Plan, Make Reliability a Reality: The Product Plan and Working Together: The People Plan._ Here is a quote on what Gordon says about management. A managers job, I think, is simple. A manager wants to hire the best people for the job; make sure they have the proper training, resources, and support; and then get out of the way. When employees have problems, the manager should take the problems of their hands if possible, so the employees can keep doing their jobs well. Basically, managers do their best work by letting employees do theirs. For the employees to trust management he as the CEO setup a personal phone line to him so that his employees could call him with problems (They had 40,000 employees in the 1990s). That is a courageous act! It is a bit repetitive because Gordon narrated this book and had it transcribed by the co-author Scott Huler. That is why Im not giving it 5 stars. I highly recommend the book!

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